Missing the messages app on your 2019 and newer GM vehicle? Did you have the ability to listen and respond to your text messages on your older vehicle? Are you frustrated with this omission on your brand new car or truck?
Note that this article is for the newer infotainment system installed in 2019 and later GM vehicles called GM Infotainment System 3. (This video shows off the system.) The screen on your car or truck should like the the one in the picture above. If it doesn’t and your car is older than 2018, this article doesn’t apply to you. (And you already have the messages app built into your vehicle.)
Then read on.. this post tells you how to get that functionality back….
First off, I can’t take credit for discovering this trick. User Rocz3cqg at the GM-Trucks.com forum did the legwork on this. I’m only posting here to answer frequently asked questions and provide a place that people can reference to replicate the process so they can get the messages app on their new GM vehicle with the new Infotainment 3 system. (At least as of the date of this posting.) Note that I have personally done this myself and can vouch that it works.
So how do you get it on your vehicle? See below for quick steps. Read on for more detail and answers to the most frequently asked questions.
Hello: My dealer said that you can help me with having the messages app on my 2019 Volt put back into the OnStar App Store. When I purchased the vehicle, the messages app was on my system, but after a subsequent update it went away. Can you please have your technical team re-enable that? My VIN is 1XYZ126S51KU123456. Thank you,
Joe Blow
(510) 123-4984
From:[email protected]
We understand how important it is for you to have access to all of your Onstar services. We apologize for the inconvenience. We have exhausted all attempts at resolving this issue through our channels. Please visit your dealer to have this issue resolved. I will contact you when more information is available. If you have additional questions or concerns, we can be reached at the number listed below. Thank you,
Connie
OnStar Connected Vehicle Support
Phone Number: 1-888-4ONSTAR 1-888-466-7827
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If you were successful, unsuccessful or have updated information to provide, please comment below so we can keep this article fresh with new information.
I have tried this to no avail following the instructions given. Email correspondences from GM and phone conversation and still says they can’t put app on my 2019 GMC. Called the number for Connection center team per GMC executive liaison and was told the same thing. Was only told I can use car play wirelessly if I pay for WiFi on the truck.
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